Terms of Service

1. Introduction and Acceptance

Welcome to MyWash. These Terms and Conditions ("Terms") govern your use of the MyWash mobile application ("App") and related services provided by MyWash ("we," "our," or "us").

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App. Our Privacy Policy supplements these Terms.

2. Description of Service

2.1 Platform Overview

MyWash operates as a digital token platform that enables users to purchase digital tokens ("Tokens"), redeem them for car wash and related services at participating partner locations, manage a digital wallet, and transfer Tokens where available.

2.2 Platform Role

MyWash does not own, operate or control any car wash facilities, does not provide car wash services directly, does not guarantee the availability or quality of partner locations, and does not employ or control staff at partner locations.

3. Account Registration

3.1 Eligibility

To use the App you must be at least 16 years old, have the legal capacity to enter into binding contracts, and provide accurate and complete registration information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your credentials, for all activity under your account, and for promptly notifying us of any unauthorized use. We are not liable for losses arising from unauthorized use of your account.

3.3 Account Information

You agree to provide accurate, current and complete information, to keep it updated, and not to create accounts using false identities.

3.4 One Account Per User

Each user may hold only one active account. Creating multiple accounts to abuse promotions, bonuses or referral programs is strictly prohibited and may result in account termination and loss of all Tokens.

4. Token Purchases

4.1 Token Nature

Tokens are digital credits for use within the MyWash ecosystem, solely at partner locations. They are non-refundable except as provided by law, are not currency, securities or financial instruments, and are not exchangeable for cash.

4.2 Pricing and Payment

• All prices are shown in the currency stated in the App (RSD). Amounts in other currencies are indicative (National Bank of Serbia rate); your card is charged in your local currency at your bank's/card scheme's rate, so a slight difference from the displayed price is possible.
• Prices include applicable taxes (VAT) as shown.
• If, INDEPENDENTLY OF US, government authorities impose additional taxes or fees on transactions, MyWash is not responsible for such charges.

4.3 Order Confirmation

Orders are confirmed after successful payment processing. You will receive a confirmation with order details and a fiscal receipt, and Tokens are credited to your wallet upon completion.

4.4 Fiscal Compliance

All Token purchases are fiscalized in accordance with applicable tax regulations; fiscal receipts are generated and delivered for each purchase.

4.5 Failed Transactions

If payment fails, Tokens will not be credited. If Tokens are credited due to a system error despite a failed payment, we reserve the right to reverse them.

4.6 Promotional Tokens and Bonuses

Bonus/promotional Tokens may be subject to special conditions, shorter validity and non-transferability. Abuse of promotional offers may result in loss of the bonus.

5. Payment

Tokens are purchased by purchasing e-money. The voucher number, security code and voucher expiry date are sent to the electronic money institution Payspot doo Novi Sad, registered at Branimira Ćosića 2/II/201B, Novi Sad, Reg. No. 21157074, Tax ID 109296534, which approves or declines the transaction and notifies the User via the App.

The User is informed of e-money spending through the mobile App. The User may check the voucher balance both in the App and on the Institution's website: online.payspot.rs/login. Redemption of unused vouchers is possible at the Institution's branches, in accordance with the Institution's Fee Tariff available at those branches.

The User may purchase the desired e-money amount through the mobile App using a payment card or their bank's mobile banking app via the IPS Scan (IPS Skeniraj) method, or by buying MyWash vouchers at the Institution's points of sale.

All payments are processed through reliable external payment systems. Purchase of MyWash e-money by payment cards (Visa, Dina, Master, Maestro) is carried out through the electronic money institution PaySpot doo Novi Sad (Reg. No. 21157074, Tax ID 109296534) and Raiffeisen Banka a.d. Beograd, registered at Đorđa Stanojevića 16, Belgrade, Reg. No. 17335600, Tax ID 100000299 (the "Bank").

To complete a purchase, the User enters their payment card details on a designated secure form. By accepting these Terms, the User agrees that funds equal to the order amount are reserved at the time of ordering and that their card is charged for the completed purchase. Card data is stored on the Bank's secure encrypted page and is never available to MyWash or to the Institution. Confidential information is transmitted over the public network in encrypted form using the SSL protocol and PKI system. In case of a refund (complaint, cancellation, etc.), funds are returned to the card or to the buyer's current account with their consent, exclusively via VISA, EC/MC, Maestro and DinaCard methods. Entry and transfer of personal and card data are protected in accordance with PCI DSS standards for secure payments.

Payment via digital wallets — Google Pay and Apple Pay are supported. The buyer confirms the transaction with biometrics (fingerprint, face recognition) or a PIN on their mobile device, which constitutes consent to the transaction.

Payment via the IPS "Scan" method — performed through the buyer's mobile banking by scanning the IPS QR code.

E-money can be purchased only in dinars and only by natural persons. The Institution executes the transaction immediately upon successful authorization. After each transaction the User receives confirmation of its success, and after a successful purchase the Institution sends a voucher confirmation for MyWash services to the User's registered email, including all key voucher details, usage instructions and precautions.

6. Token Redemption

6.1 Using Tokens

Tokens may be used only at partner locations, for the services and prices offered by each location, subject to availability and at the conversion rates shown at the time of redemption.

6.2 Conversion Rates

Different services may have different Token prices. Rates are set by MyWash and may change with notice.

6.3 QR Code Redemption

Redemption requires scanning a valid QR code at the partner location. You are responsible for scanning the correct code. Tokens deducted for successfully initiated transactions cannot be reversed; if a machine malfunctions after Tokens are deducted, contact support with the transaction details.

6.4 Partial Redemptions

Tokens are deducted based on the selected service. No change or partial Token refund is given for services below the Token value.

7. Token Transfers

7.1 Transfer Feature

Where available, you may transfer Tokens to other registered MyWash users. Transfers are instant and irreversible once confirmed; you are responsible for verifying the recipient's details. Transferred Tokens keep their original expiry date.

7.2 Transfer Limitations

Minimum and maximum transfer limits may apply. MyWash reserves the right to suspend transfers due to suspicious activity.

7.3 Gifting Tokens

Tokens may be purchased as gifts. Recipients must have or create a MyWash account to receive Tokens.

8. Limitation of Liability - Partner Locations

8.1 Third-Party Services

You expressly acknowledge and agree that:

Partner locations are independent third-party businesses. MyWash has no ownership, control or management authority over any partner location, its facilities, equipment, staff or operations, and makes no warranties regarding business continuity, availability, quality, facility safety, operating hours or on-site staff support.

8.2 No Guarantee of Service Availability

Tokens purchased through MyWash do not guarantee access to any specific service or location.

8.3 Assumption of Risk

By purchasing Tokens you accept the risk that partner locations may be temporarily or permanently closed, that your Tokens may not be redeemable at specific locations in the future, and that location availability may change over time.

8.4 Token Validity

Tokens have validity periods stated at the time of purchase. Expired Tokens cannot be used or refunded; location closures do not extend validity periods.

8.5 Vehicle Damage Disclaimer

MyWash is not responsible for any damage to your vehicle that may occur while using services at partner locations. All damage claims must be directed to the partner location operator.

9. Refund Policy

9.1 General Policy

Token purchases are generally non-refundable once completed.

9.2 Exceptions

Refunds may be considered at our sole discretion in cases of technical errors resulting in incorrect charges, duplicate transactions caused by system errors, or other exceptional circumstances.

9.3 How to Request

To request a refund, contact us at support@mywash.rs.

10. User Conduct

You agree not to: use the App for any unlawful purpose; attempt unauthorized access to our systems; interfere with the App's operation; use automated means to access it; reverse engineer it; transfer or sell your account; create multiple accounts for fraudulent purposes; or manipulate Token pricing, promotions or bonuses.

11. Personal Data Protection

All matters concerning the protection and processing of personal data, and your related rights, are governed by the Serbian Personal Data Protection Act and described in detail in the Privacy Policy (below in this document). The merchant is prohibited from selling, assigning or exchanging consumer data or payment card information to third parties, except to the Bank or competent state authorities. Consumers' personal and address data are treated as a business secret.

12. Intellectual Property

The App, including its design, features, content and functionality, is owned by MyWash and protected by intellectual property laws.

13. Push Notifications and Communications

By using the App you agree to receive transactional communications (purchase confirmations, Token expiry reminders, security alerts). You may opt out of marketing communications at any time.

14. Disclaimer of Warranties

The App and services are provided "as is" and "as available" without warranties of any kind.

15. Limitation of Liability

Our total liability for all claims arising from these Terms or your use of the App will not exceed the amount you paid us in the twelve (12) months preceding the claim.

16. Indemnification

You agree to indemnify, defend and hold harmless MyWash and its officers from any claims, damages, losses or costs arising from your use of the App or breach of these Terms.

17. App Updates and Maintenance

We may release updates to improve functionality, security or performance. Some updates may be mandatory to continue using the App.

18. Modifications

We may modify these Terms at any time. Material changes will be communicated through in-app notice and email.

19. Termination

You may terminate your account at any time using the in-app account deletion feature or by contacting our support team.

20. Dispute Resolution

The parties agree to seek to resolve any disputes amicably. Failing an amicable resolution, the competent court in Novi Sad has jurisdiction and the law of the Republic of Serbia applies.

20.1 Out-of-Court Consumer Dispute Resolution

In accordance with the Consumer Protection Act, the buyer may resolve a dispute through the out-of-court dispute resolution procedure defined by the Act.

21. Accessibility

We are committed to making our App accessible to users with disabilities.

22. General Provisions

These Terms, together with the Privacy Policy, constitute the entire agreement between you and MyWash regarding the App. MyWash may, at any time and without prior notice, amend the terms of use by updating these Terms. Continued use of the App's services constitutes acceptance of any subsequently published rules and conditions.

23. Contact Information

MyWash
Email: support@mywash.rs
Website: https://mywash.rs

By using the MyWash App you confirm that you have read, understood and agree to be bound by these Terms of Service.

Privacy Policy

1. Introduction

MyWash ("we," "our," or "us") operates the MyWash mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our App.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Account Information: Name, email address, and phone number
• Authentication Data: Information provided through Google Sign-In or Apple Sign-In, including your email and name
• Device Information: Device tokens for push notifications, device type, and operating system
• Profile Information: Profile picture (if provided), preferred language, and notification preferences

2.2 Transaction Information

When you purchase tokens or use services, we collect:

• Purchase Records: Token type, quantity, payment method, order details, and transaction timestamps
• Fiscal Information: Invoice numbers and receipt details as required by tax authorities
• Usage History: Records of token usage at partner locations, including service type and location
• Wallet Information: Current Token balance and transaction history

2.3 Technical Information

We automatically collect:

• Log Data: IP address, browser type, access times, pages viewed, and referring URLs
• Device Identifiers: Unique device identifiers for app functionality and security
• Usage Analytics: App interaction data to improve our services
• Crash Reports: Technical information about app crashes to improve stability
• Performance Data: App loading times, response times, and feature usage

2.4 Location Information

We collect location data only when:

• You search for nearby car wash locations
• You use services at partner locations
• You explicitly enable location services for the App

You can disable location services through your device settings, though this may limit certain features.

2.5 Information from Third Parties

We may receive information from:

• Social Login Providers: Google and Apple when you use their sign-in services
• Payment Processors: Transaction confirmation and fraud prevention data
• Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use your information to:

• Provide Services: Process token purchases, facilitate service redemption, and manage your digital wallet
• Communication: Send purchase confirmations, invoices, and important service updates
• Push Notifications: Send transaction confirmations and service alerts (with your consent)
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Comply with tax regulations and legal obligations, including fiscal invoice requirements
• Service Improvement: Analyze usage patterns to enhance app functionality and user experience
• Customer Support: Respond to inquiries and resolve issues
• Personalization: Customize your app experience based on preferences and usage
• Marketing: Send promotional offers (only with your explicit consent)

4. Legal Basis for Processing (GDPR)

Purpose	Legal Basis
Account creation and management	Contract performance
Token purchases and redemption	Contract performance
Fiscal invoice generation	Legal obligation
Fraud prevention and security	Legitimate interests
Customer support	Contract performance
Service improvement analytics	Legitimate interests
Marketing communications	Consent
Push notifications (promotional)	Consent

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment Processors: To process payments for token purchases
• Fiscal Service Providers: To generate legally required fiscal invoices and receipts
• Cloud Infrastructure: For secure data storage and app hosting
• Email Services: To send transactional emails and invoices
• Analytics Services: To help us understand app usage (data is anonymized/aggregated)
• Customer Support Tools: To manage support tickets and inquiries

5.2 Partner Car Wash Locations

When you redeem tokens at a partner location, we share transaction authorization data and service redemption details. We do not share your personal contact information with partner locations.

5.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, government requests, or court orders.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

6. Cookies and Tracking Technologies

We use mobile analytics tools to collect app usage patterns, feature engagement, crash reports, and performance metrics. Our App includes third-party SDKs (Firebase, Google Sign-In, Apple Sign-In, Payment SDKs), each subject to its provider's privacy policy. You can limit tracking by disabling analytics in App settings or using device-level privacy controls.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Password Security: Passwords are hashed using bcrypt encryption
• Access Controls: Strict access controls limit employee access to personal data
• Audit Logging: We maintain security logs to detect and prevent unauthorized access
• Regular Security Audits: We conduct periodic security assessments
• Secure Infrastructure: We use reputable cloud providers with security certifications

8. Data Retention

Data Type	Retention Period
Account information	Duration of account + 30 days
Transaction records	10 years (legal requirement)
Fiscal invoices	10 years (legal requirement)
Usage analytics	2 years (anonymized thereafter)
Support tickets	3 years
Marketing consent records	Duration of consent + 3 years

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, port your data, withdraw consent, opt out of marketing communications, restrict processing, and object to processing based on legitimate interests.

9.1 How to Exercise Your Rights

To exercise these rights, contact us at privacy@mywash.rs. We will respond within 30 days.

9.2 Account Deletion

You can request account deletion by using the in-app account deletion feature or contacting our support team. Personal data will be deleted within 30 days.

10. Third-Party Services

• Google Sign-In: Subject to Google's Privacy Policy
• Apple Sign-In: Subject to Apple's Privacy Policy

We are not responsible for the privacy practices of third-party services.

11. Children's Privacy

Our App is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@mywash.rs.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards including Standard Contractual Clauses (SCCs) and data processing agreements. Primary data is stored on servers located in the European Union.

13. Do Not Track

Our App does not currently respond to Do Not Track signals, as there is no industry standard for handling these signals in mobile applications.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights including the right to know, right to delete, and right to non-discrimination. California residents can submit requests to: privacy@mywash.rs

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App, updating the "Last Updated" date, sending a notification through the App, or sending an email to your registered address.

16. Contact Us

MyWash
Data Protection Contact: privacy@mywash.rs
General Support: support@mywash.rs
Website: https://mywash.rs

We aim to respond to privacy-related inquiries within 72 hours for urgent matters and 30 days for formal rights requests.

17. Additional Information for EU/EEA Users

MyWash is the data controller responsible for your personal information. For data protection inquiries, contact: dpo@mywash.rs. You have the right to lodge a complaint with your local data protection authority. In Serbia, this is the Commissioner for Information of Public Importance and Personal Data Protection. We do not use automated decision-making or profiling that produces legal or similarly significant effects.

18. Biometric Data

We do not collect biometric data such as fingerprints or facial recognition data. Any biometric authentication (Face ID, Touch ID) is handled entirely by your device's operating system.

19. Sensitive Personal Data

We do not intentionally collect sensitive personal data, including health information, religious beliefs, political opinions, trade union membership, genetic or biometric data, or sexual orientation.